When providing social protection services, social workers employed in CSW must work in accordance with principles prescribed by law, such as the principle of timeliness, efficiency, the principle of non-discrimination, etc.
All the prescribed principles are in fact guidelines for the actions of social workers, so that principles must be respected by social workers while talking to the parties, which precedes the compilation of findings and opinions, as well as in procedure of making the finding and opinion.
In practice, however, social workers often deviate from these guidelines. Thus, in the proceedings about exercising of parental rights, social workers generally favor mothers when talking to clients and when drafting the findings and opinions, i.e., they often give preference to mothers over fathers, especially if children are young. In certain situations, such behavior of CSW, which has become even a kind of practice, is unjustified and is not in accordance with the interests of the child.
Of course, in a situation when the mother, for example, is addict and does not have funds to provide everything that the child needs, and the father has all the necessary parental qualities and is financially provided, it is clear that parental rights should be exercised by the father. However, when the situation is not so clear, CSW generally still acts in favor of the mother.
It also happens that a social worker, after an interview with one parent, informs the other parent about how the interview went, even though it is confidential information.
Finally, we point out that another problem is that it often happens that CSW sends the finding and opinion to the right before the hearing. This means that the parties do not have enough time to get acquainted with it, which is why the hearings are postponed, and thus the decision-making in family disputes is postponed, which are, by the nature of things, but also by law, urgent.